Overview

At Ulv Arena, we want you to be satisfied with your purchase. This Refunds and Returns Policy outlines the conditions, time frames, and process for returning products and requesting refunds.

Return Eligibility

You may request a return if the product meets the following conditions:

  • The return request is made within 7 calendar days from the date of delivery

  • The item is unused, undamaged, and in its original condition

  • The product is returned with original packaging and all included accessories

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or clearance reasons. Any such exclusions will be clearly stated on the product page at the time of purchase.

How to Request a Return

To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
Your email should include:

  • Order number

  • Product name

  • Reason for return

  • Clear images (if the item is damaged or defective)

Once your request is reviewed and approved, you will receive return instructions.

Return Shipping

Customers are responsible for return shipping unless the item received is defective, damaged, or incorrect. Returned items must be shipped back within 5 days of return approval. Failure to ship within this time frame may result in cancellation of the return request.

Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7–10 business days from the date the returned item is received and inspected.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing [email protected] with photos or video evidence.
Eligible cases will be resolved through a replacement or refund after verification.

Late or Missing Refunds

If you have not received your refund after 10 business days from approval, please contact us at [email protected] with your order details for assistance.

International Returns

Ulv Arena operates worldwide. Return timelines apply regardless of location; however, international shipping transit times may vary. Customers are responsible for complying with local customs and shipping regulations when returning items.

Policy Updates

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will take effect immediately upon posting on this page.

Contact Information

For any questions regarding returns or refunds, please contact us at:
Email: [email protected]